Bellman

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hotel group is seeking a guest relations officer to join their team in Abu Dhabi. The role involves ensuring guest satisfaction, assisting with inquiries, and maintaining communication with various departments to provide exceptional service. A vocational diploma or degree in hospitality is required, along with strong interpersonal skills and fluency in English. This position offers opportunities for growth within a major hospitality brand committed to diversity and inclusion.

Qualifications

• Vocational diploma or degree in hospitality required.
• Fluent in English.
• Good presentation and confident speaking skills needed.

Responsibilities

• Welcomes guests and provides information while monitoring lobby movement.
• Develops friendly relationships to encourage guest loyalty.
• Handles guest requests and complaints efficiently.

Skills

Good interpersonal skills

Guest oriented

Service minded

Team spirit

Good listening skills

Confident speaking skills

Education

Vocational diploma or degree in hospitality

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

• Welcomes and provide any information and assistance to the guests and visitors whilst discreetly monitoring movement in the lobby and public areas
• Helps encourage guest loyalty by developing friendly and personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through
• Conveys the brand and hotel image through his/her irreproachable attitude
• Be aware of the location of the hotel and its environment and be able to direct the guest to and from the hotel

• Co-ordinate guest needs within the hotel
• Keep the guests informed about the formalities and any special conditions relating to their stay and the services available
• Handle phone calls and ensure the telephone is answered before the 3rd ring following the Novotel & Adagio telephone techniques at all times
• Follow up on guest requests and ensure the guest is provided with all the assistance needed
• Pass on information as necessary to other related departments and to other members of the front-office team, maintain effective communication with all departments to ensure smooth service delivery
• Store Guest baggage securely when requested (according to the Novotel & Adagio procedures and general safety requirements)
• Ensure the security of guests’ property during transfers and/or storage in the luggage room
• Assist the guests with any request regarding tours, excursions entertainment and exhibitions happening at ADNEC
• Maintain an up to date knowledge of the hotel and local services
• Report for duty punctually wearing the correct uniform and name tag
• Maintain a high standard of personal appearance and hygiene adheres to the hotel and department appearance standards
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.
• Comply with local legislation as required

Qualifications

• Vocational diploma or degree in hospitality
• Computer literate (Windows environment)
• Fluent in English

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.