Bellboy

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hotel in the UAE is seeking passionate Front Office professionals who are dedicated to delivering exceptional customer service. Responsibilities include welcoming guests, managing luggage, and ensuring smooth operations. Candidates should possess a diploma in hospitality and strong English communication skills. The ideal candidate is customer-oriented, proactive, and physically fit. Join a dynamic team where your contributions are valued and appreciated.

Qualifications

• Diploma in hospitality or vocational training in the concierge section.
• Good English communication skills and strong interpersonal abilities are essential.

Responsibilities

• Receive guests in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Ensure guest luggage is carried to and from rooms.

Skills

Good English communication skills

Strong interpersonal abilities

Customer focus

Adaptability

Teamwork

Education

Diploma in hospitality or vocational training in hotel concierge

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork