Bell Service Agent at InterContinental Ras Al Khaimah Mina AL Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 91,000 - 129,000; Full time

Job summary

A hospitality leader in Ras Al Khaimah is seeking a dedicated Bell Service Agent. This role involves providing outstanding service to guests, assisting with their luggage, and ensuring a welcoming atmosphere. Candidates should possess a high school diploma and previous customer service experience, ideally in a hotel. Strong communication and organizational skills are essential. Join us for a rewarding career with competitive benefits, a supportive team culture, and opportunities for growth.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• Prior experience in customer service, ideally in the hospitality sector.
• Ability to communicate effectively with guests and team members.
• Strong organizational skills to manage multiple tasks.

Responsibilities

• Greet and welcome guests upon arrival.
• Assist guests with their luggage and escort them to their rooms.
• Respond promptly to guest inquiries and resolve issues.

Skills

Customer service experience

Effective communication skills

Organizational skills

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Bell Service Agent capable of leaving no stone unturned in pursuit of complete guest satisfaction.

A little taste of your day-to-day:

• Greet and welcome guests upon arrival
• Assist guests with their luggage
• Provide information about the hotel's facilities and services
• Escort guests to their rooms and explain room features
• Respond to guest inquiries and resolve issues promptly
• Maintain a clean and organized front desk area
• Coordinate with other hotel departments to meet guest needs
• Assist with check-ins, check-outs, and phone calls

What We need from you:

• High school diploma or equivalent education
• Previous customer service experience, preferably in a hotel or hospitality setting
• Effective communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Physical stamina and the ability to lift and carry heavy luggage
• Professional appearance and demeanor
• Basic computer skills and familiarity with hotel management software is a plus
• Knowledge of local attractions and transportation options
• Flexibility to work various shifts, including evenings, weekends, and holidays

What you can expect from us:

We give our people everything need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.