Bell Captain

Arabian Park Hotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality provider in Dubai is looking for a Front Office professional for the role of Bell Captain. This position requires exceptional customer service skills, ensuring guests feel welcomed and attended to during their stay. Candidates should hold a diploma or degree in hospitality, possess strong communication skills, and have experience with the Opera guest profile system. The Bell Captain will supervise staff and maintain a positive relationship with all team members.

Qualifications

• Diploma or degree in hospitality or vocational training in Front Office.
• Good English communication skills are essential.
• Previous experience with Opera is an advantage.

Responsibilities

• Provide professional and customer-focused service to guests.
• Supervise the activities of Bellboys.
• Maintain awareness of guest profiles through the Opera system.

Skills

Good English communication skills

Strong interpersonal skills

Problem solving abilities

Education

Diploma/degree in hospitality

Tools

Opera guest profile system

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
• Maintain a good working relationship with all Bellboys
• Maintain an awareness of guest profiles through the Opera guest profile system
• Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
• Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training within the Front Office Department of a hotel. Good English communication skills along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork