Bell Attendant

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality provider in Dubai is seeking a dedicated Bell Attendant to enhance guest experiences at The Meydan Hotel. This role involves handling guest luggage, delivering mail, and assisting guests with inquiries while maintaining a high standard of customer service. Ideal candidates will have a completed Secondary School education, at least one year of experience in a similar role, and excellent communication skills. Join us to be part of a team that creates unforgettable moments for our guests.

Qualifications

• Must have at least 1 year of experience in a similar role within a five-star hotel.
• Basic computer knowledge required.
• Excellent spoken and written English is essential.

Responsibilities

• Assist guests with luggage and provide guidance on hotel services.
• Deliver mail and parcels to guest rooms promptly.
• Maintain knowledge of local attractions and hotel amenities.

Skills

Customer service orientation

Organizational skills

Problem-solving abilities

Communication skills

Attention to detail

Education

Completed Secondary School education

Job description

Bell Attendant (19033)

Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world’s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.

Job Summary

The Bell Attendant is responsible for ensuring that all guest luggage, mail, and deliveries are handled with the utmost care, professionalism, and efficiency from the moment they arrive at the hotel until they are safely delivered to the guest’s room. This includes assisting guests with loading and unloading luggage, escorting them to their rooms, and providing guidance on hotel facilities, amenities, and services. The role requires anticipating guest needs, responding promptly to requests, and always maintaining a courteous and friendly demeanor.

Responsibilities

• Assist guests with loading, unloading, delivering, and collecting luggage, ensuring items are handled safely and without damage.
• Promptly deliver mail, parcels, newspapers, and other items to guest rooms, verifying recipient details.
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions to answer guest inquiries effectively.
• Record all tasks and deliveries accurately in designated forms or logbooks.
• Communicate professionally and respond quickly to guest requests, maintaining a courteous demeanor.
• Work collaboratively with team members and respect different nationalities.
• Ensure the quality and standards of the bell service department are met at all times.
• Welcome guests and assist with all baggage and packages, establishing good rapport.
• Ensure timely transfer and secure storage of all guest baggage, adhering to hotel policies.
• Supervise the security of guests’ property during transfers and storage.
• Keep luggage rooms clean, orderly, and locked when not in use.
• Show guests around their rooms and explain equipment usage.
• Respond promptly to all guest requests and strive to meet their needs.
• Transmit messages, documents, and packages according to hotel procedures.
• Distribute newspapers to guest rooms and other areas as needed.
• Assist guests with transportation and taxi requests.
• Maintain proper records for all guest deliveries and requests.
• Handle guest inquiries professionally and maintain relevant information.
• Uphold quality standards throughout the guest stay, from pre-arrival to departure.
• Coordinate timely luggage deliveries and collections.
• Support departmental productivity, cost efficiency, and continuous improvement.
• Report unusual situations, safety hazards, and damaged items to management.
• Adhere to health, safety, hygiene policies and maintain high grooming standards.
• Report for duty punctually, always in correct uniform and with name badge.

Qualifications

• Completed Secondary School education
• At least 1 year of experience in a similar position within a five-star hotel environment
• Basic computer knowledge
• Strong orientation towards customer service
• Highly organized, proactive, and able to meet deadlines in a fast-paced environment
• Initiative and commitment to achieve results
• Effective communication skills
• Attention to detail
• Problem-solving and decision-making abilities
• Customer-focused approach
• Interpersonal skills
• Excellent spoken and written English, with proficiency in additional languages considered an advantage

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.