Beauty Advisor | Retail | Watsons | UAE

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company is seeking a Beauty Advisor in Dubai to deliver exceptional customer service and promote beauty products. The role requires knowledge of the beauty industry, retail experience, and strong interpersonal skills. Candidates should have 2 to 4 years of experience in retail focused on beauty or fashion. This position offers a dynamic work environment where you can thrive and contribute to customer satisfaction.

Qualifications

• Minimum 2 to 4 years of experience in retail focused on beauty or fashion.
• Empathy and results-oriented approach while providing customer service.

Responsibilities

• Sell products and provide courteous service.
• Recommends appropriate products to customers.
• Monitors product availability and updates reports on shelf life.

Skills

Knowledge of fashion/beauty industry and trends

Customer service orientation

Leadership and problem solving skills

Excellent relationship skills

Proactive with good team spirit

Education

High School / Degree (not essential)

Job description

Overview

The Beauty Advisor is primarily responsible for selling products through courteous, friendly, caring, efficient service and accurate on time execution of merchandise display and promotion. They should exhibit full product knowledge to engage and satisfy customers that will impact sales and ultimately drive business growth. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

What You Will Do

Profit Financial

• Recommends appropriate products and provides information highlighting the Features, Advantages and Benefits to the customers.
• Assists in locating, selecting and purchasing desired products based on preferred brand, variant and colour of the customer.
• Utilizes appropriate selling techniques such as suggestive selling, upselling and cross selling to increase ATV (Average Transaction Value).
• Monitors availability of GOBE products.
• Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
• Monitors and updates reports on product shelf life.

Commercial

• Ensures products on display are replenished as needed with complete shelf tag price, price tags.
• Maintains cleanliness and orderliness of the assigned area.
• Complies with all set customer service standards (e.g. Smile and Greet, Offers Basket etc.).
• Attend to all customer queries and needs.
• Resolves customer complaints guided by set customer service standards and within scope of control.
• Prepares and sets up store promotion by utilizing Marketing Collaterals to effectively communicate store promotions.

Process

• Weekly monitors price changes and updates shelf / price tags as needed.
• Timely displays all products following set planograms and guidelines for a specified duration.

People

• Acomplishes MFP and PDP on time.
• Participates and implements agreed EES action plans.
• Strictly complies with set company policies and procedures especially on attendance, punctuality and code of conduct and set grooming standards.

Required Skills To Be Successful

• Good knowledge of the fashion/beauty industry and trends. Retail operational skills (stock, VM, systems, cash…) Computer skills.
• Empathy, Customer service and results oriented, Leadership and problem solving skills.
• Excellent relationship skills.
• Integrity and trust, Dealing with ambiguity.
• Proactive with good team spirit and able to take initiatives.

What Equips You For The Role

• Education: High School / Degree (not essential).
• Minimum Experience and Knowledge: Min 2 to 4 years of experience in retail with a focus on the beauty or fashion sector.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.