Barista

Mind & Motion; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium beverage company in Dubai seeks a Barista to deliver exceptional customer service and prepare high-quality matcha-based beverages. Responsibilities include beverage preparation, customer service, and hygiene maintenance. Candidates should have barista experience, excellent communication skills, and a passion for health and wellness. The company offers a dynamic working environment focused on quality and customer satisfaction.

Qualifications

• Previous experience as a barista or in a café environment preferred.
• Knowledge of matcha preparation or coffee-making techniques is advantageous.

Responsibilities

• Prepare and serve matcha drinks, specialty coffees, teas, and other menu items.
• Greet customers and provide friendly, attentive service.
• Maintain cleanliness and hygiene of the workstation.
• Collaborate with team members to ensure smooth service flow.

Skills

Excellent communication and customer service skills

Strong attention to detail

Ability to multitask

Punctual and reliable

Interest in health, wellness, and matcha culture

Education

Food hygiene certification

Job description

The Barista is responsible for delivering exceptional customer service and preparing high-quality matcha-based beverages and other menu items in line with Matcha Moto’s standards. This role plays an essential part in creating a welcoming, efficient, and clean environment that reflects the brand’s premium, health-conscious ethos.

Key Responsibilities

1. Beverage Preparation

• Prepare and serve matcha drinks, specialty coffees, teas, and other menu items according to company recipes and presentation standards.
• Maintain consistency in taste, temperature, and appearance for all beverages.
• Operate, clean, and maintain equipment including matcha whisks, blenders, and espresso machines.
• Monitor ingredient inventory and promptly communicate shortages.

2. Customer Service

• Greet customers warmly and provide friendly, attentive service at all times.
• Take orders accurately and process transactions using the POS system.
• Educate customers about matcha, its health benefits, and menu options when appropriate.
• Handle customer feedback professionally and elevate concerns to management when needed.

3. Cleanliness & Hygiene

• Maintain a clean and organized workstation at all times.
• Follow daily cleaning checklists for bar, counter, and preparation areas.
• Wash utensils, glassware, and equipment throughout the shift as needed.
• Adhere to all health, safety, and hygiene standards.

4. Teamwork & Operations

• Collaborate with team members to ensure smooth service flow.
• Assist with stock rotation, restocking supplies, and opening/closing duties.
• Follow Matcha Moto’s service standards, dress code, and operating procedures.
• Support the team during busy periods with flexibility and a positive attitude.

Skills & Attributes

• Excellent communication and customer service skills.
• Strong attention to detail and commitment to quality.
• Ability to multitask and remain calm under pressure.
• Punctual, reliable, and professional.
• Interest in health, wellness, and matcha culture is a plus.

Qualifications & Experience

• Previous experience as a barista or in a café environment preferred.
• Knowledge of matcha preparation or coffee-making techniques is an advantage.
• Food hygiene certification (or willingness to obtain one).

Performance Expectations

• Deliver consistently exceptional drinks and service aligned with Matcha Moto’s standards.
• Maintain excellent cleanliness and organization throughout every shift.
• Demonstrate initiative and teamwork to enhance the overall customer experience.

Skills

• Previous experience in the food industry
• customer service experience