Banking Customer Experience Specialist

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious banking institution in Dubai is looking for a Customer Service Representative to provide exceptional service, resolve customer issues, and promote bank products. The ideal candidate should have at least a high school diploma and 0–2 years of experience in banking. Proficiency in English and Arabic is essential. Join a supportive team to enhance customer experiences and maintain service quality standards.

Qualifications

• 0–2 years of relevant experience in the banking sector.
• Excellent communication skills in English and Arabic.

Responsibilities

• Provide excellent customer service by attending to incoming calls.
• Handle and resolve customer complaints to customer satisfaction.
• Recommend potential products or services to management.
• Ensure the quality of inbound/outbound calls.
• Generate new prospects/leads and upsell for FAB products.
• Maintain customer records and confidentiality.

Skills

Customer Service

Problem Solving

Documentation Skills

Listening

Phone Skills

Education

High School

Job description

A prestigious banking institution in Dubai is looking for a Customer Service Representative to provide exceptional service, resolve customer issues, and promote bank products. The ideal candidate should have at least a high school diploma and 0–2 years of experience in banking. Proficiency in English and Arabic is essential. Join a supportive team to enhance customer experiences and maintain service quality standards.