Banking Customer Experience Champion — UAE

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a leading bank in the UAE and be part of a team that values excellence and customer satisfaction. In this role, you will provide top-notch service, resolving customer inquiries and issues while maintaining the highest quality standards. With a focus on teamwork and a supportive environment, you will contribute to the bank's success by generating leads and upselling products. This is an exciting opportunity to make a meaningful impact on customers and the community while developing your career in the banking sector. If you are driven and passionate about customer service, this role is perfect for you.

Qualifications

• 0-2 years of experience in the banking sector required.
• Excellent communication skills in both English and Arabic.

Responsibilities

• Provide excellent customer service by attending to incoming calls.
• Handle and resolve customer complaints to satisfaction.
• Maintain customer records and confidentiality.

Skills

Customer Service

Product Knowledge

Quality Focus

Problem Solving

Documentation Skills

Listening

Phone Skills

Communication Skills (English)

Communication Skills (Arabic)

Education

High School

Job description

Join a leading bank in the UAE and be part of a team that values excellence and customer satisfaction. In this role, you will provide top-notch service, resolving customer inquiries and issues while maintaining the highest quality standards. With a focus on teamwork and a supportive environment, you will contribute to the bank's success by generating leads and upselling products. This is an exciting opportunity to make a meaningful impact on customers and the community while developing your career in the banking sector. If you are driven and passionate about customer service, this role is perfect for you.