Bank Teller

Citi; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Teller to be the front-line face of the branch, providing exceptional customer service while accurately handling various financial transactions. This role requires adherence to cash control procedures and regulatory compliance. Ideal candidates should have prior experience, strong customer service skills, and the ability to work in a team-oriented environment. The position offers a dynamic work environment in the heart of the UAE, promoting professional growth and customer satisfaction.

Qualifications

• Previous relevant experience preferred.
• Previous teller or leadership experience preferred.
• Ability to work in a team-oriented environment.

Responsibilities

• Provide exceptional customer service while handling financial transactions.
• Ensure compliance with cash control procedures and regulatory requirements.
• Process customer transactions accurately with zero errors.

Skills

Customer service excellence

Cash handling

Team collaboration

Education

Bachelor’s/High school or equivalent experience

Job description

Role Description

As a Teller, you will be the front-line face of our branch, responsible for providing exceptional customer service while accurately and securely handling a variety of financial transactions. This role requires meticulous adherence to all cash control procedures, regulatory requirements, and security policies to ensure operational integrity and customer privacy.

Responsibilities

Cash Opening Controls

• Teller must report to branch by 7:30 AM and open cash before 8:00 AM. in the presence of the Cash Supervisor, the combination of the compartment should not be given to any other person.

Cash Management & Controls

• Perform accurate cash opening, closing, and daily controls, including secure storage and precise counting of cash.
• Maintain strict adherence to cash drawer limits
• Identify and report counterfeit currency immediately.
• Ensure the cash box always remains locked, with keys securely managed and combinations kept confidential.

Transaction Processing

• Process a wide range of customer transactions with zero errors, including deposits, withdrawals, check encashment and deposits, money order issuance, loan and credit card payments.
• Ensure all transactions comply with internal policies, local laws, and US regulatory requirements.
• Liaise with treasury for special foreign exchange and high-value transactions.

Customer Service Excellence

• Greet all customers warmly, strive to minimize wait times, and provide polite, accommodating service to meet their needs.

Security & Data Privacy

• Strictly adhere to the Global Privacy Promise and all Information Security policies, protecting customer information and branch assets.
• Maintain accountability for your user ID and password, never sharing them, and locking your workstation when unattended. Report any suspected password compromise immediately.

Operational Compliance

• Handle ATM/CDM captured cards in strict accordance with established procedures for retention, destruction, and reporting.
• Execute end-of-day functions, including cash balancing, transaction posting, and mutual transaction checking with other tellers.
• Promptly report and follow established protocols for resolving any cash differences.
• Comply with the Clean Desk Policy, ensuring all workstations are cleared of customer information and secured at the end of the day.

Qualifications

• Previous relevant experience preferred
• Previous teller or leadership experience preferred
• Ability to work in a team-oriented environment

Education

• Bachelor’s/High school or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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