Bank Lobby Concierge - Customer Experience

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Customer Service Representative to welcome and assist customers in the bank. The ideal candidate should have excellent communication skills and a solid understanding of banking products and regulations. Responsibilities include guiding customers to services and managing their queries effectively. The role is only open to UAE Nationals, requiring at least one year of experience in Lobby Management or a similar environment.

Qualifications

• Minimum one year experience in Lobby Management in a banking or service industry environment.
• Broad knowledge of banking financial products and services.
• Thorough knowledge of all regulations issued by Central Bank of UAE.

Responsibilities

• Welcome and greet walk-in customers and inquire about their needs.
• Direct clients to alternative channels like Digital Channels.
• Evaluate customer problems and manage anger.

Skills

Excellent communication skills

Knowledge of UAE banking practices regulations

Computer skills

Job description

A leading financial institution in Abu Dhabi is seeking a Customer Service Representative to welcome and assist customers in the bank. The ideal candidate should have excellent communication skills and a solid understanding of banking products and regulations. Responsibilities include guiding customers to services and managing their queries effectively. The role is only open to UAE Nationals, requiring at least one year of experience in Lobby Management or a similar environment.