Back Office Operations Coordinator

Net2Source Inc.; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company is seeking a Back Office Operations Coordinator for their Ras Al Khaimah location. The selected candidate will handle service requests, ensuring accuracy and timely execution while coordinating with various departments. This role requires 1-3 years of relevant experience and a preference for candidates fluent in English and Arabic.

Qualifications

• 1 to 3 years of relevant experience in back office, service coordination, or operational roles.
• Fluent in English and Arabic (preferable).

Responsibilities

• Process assigned service requests, ensuring completeness of documents.
• Track and monitor requests to ensure timely completion.
• Liaise with multiple departments to enhance service request resolution.

Skills

Data entry

Client management

Service request management

Problem resolution

Job description

Net2Source is looking for Back Office Operations Coordinator with expertise in the Data entry, service request, client management.

Role: Back Office Operations Coordinator

Type: contract

Location: Ras al-Khaimah (Onsite)

Job Description:

End-to-End Service Request Management

• Process assigned service requests within the system, including data entry, document uploads, and basic approvals.
• Verify and ensure completeness of submitted documents before proceeding with internal workflows.
• Follow up on pending or delayed requests with relevant departments to ensure resolution within defined SLAs.

Service Delivery Execution

• Track and monitor each request to ensure timely completion in line with defined SLAs.
• Flag any service delays or irregularities and follow up with concerned teams to expedite resolution.

Operational Support & Accuracy

• Maintain data integrity across backend systems, ensure documents are complete and accurate, and update logs and trackers as needed.
• Verify client-submitted information and escalate inconsistencies when necessary.

Internal Coordination

• Liaise with departments such as Customer Experience, Compliance, and IT to ensure seamless processing and resolution of service requests.
• Escalate cases as needed and follow through to ensure resolution.

Continuous Improvement

• Provide feedback on process gaps and support efforts to improve operational workflows.
• Contribute to documentation and updates of backend procedures as necessary

Years of experience: 1 to 3 years of relevant experience in back office, service coordination, or operational roles.

Fluent in English and Arabic (preferable).