B1 LAME - Maintenance Services Representative

Client of Talentmate; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service firm in Dubai is seeking dynamic customer service representatives to provide exceptional service across multiple communication channels. The ideal candidates will excel in multilingual communication and must have strong problem-solving and customer-focused skills. This role involves maintaining product knowledge, managing appointments, and utilizing CRM systems to enhance customer interaction.

Qualifications

• Experience levels vary by posting (e.g., 0-1 year, 3-4 years, 5-6 years).
• Languages: English; additional languages (e.g., Arabic, Urdu, Farsi) as required.

Responsibilities

• Address inquiries and resolve issues across communication channels.
• Maintain product knowledge and manage appointments.
• Utilize CRM/ERP systems to track interactions.

Skills

Multilingual communication

Strong problem-solving skills

Customer-focused skills

Strong communication

Multitasking

Job description

Overview

Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining product knowledge while ensuring customer satisfaction and loyalty.

Responsibilities

• Handle customer inquiries via calls, chats, and emails; provide information and consultation to customers; verify documents and manage registrations where applicable; schedule appointments; manage billing; maintain healthcare knowledge where relevant; support administrative tasks and maintain records; document interactions; resolve complaints and issues; collaborate with other departments; assist with product selection and upsell products where appropriate; ensure confidentiality and data protection; utilize CRM or ERP systems as part of daily tasks; maintain good communication and problem-solving skills.
• Manage customer orders and logistics support; provide technical support; ensure timely responses and customer satisfaction; follow up to meet service targets and performance standards.

Qualifications / Requirements

• Experience levels vary by role (examples seen: 0 - 1 Year; 3 - 4 Years; 5 - 6 Years).
• Languages and communication: strong written and spoken communication; roles mention English, Arabic, Urdu, Farsi and other language requirements as applicable.
• Industry notes: roles may involve healthcare knowledge, product knowledge, and financial/compliance considerations depending on position.

Locations

Dubai, United Arab Emirates (UAE); Dubai – United Arab Emirates (UAE) as listed in various postings.