Automotive Service Advisor: Customer Experience & Upsell

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A regional automotive service company in Dubai is looking for a Service Advisor. This role involves providing customers with a positive experience by managing their service needs, promoting additional services, and ensuring clarity about job tasks and invoices. Ideal candidates should have 2-3 years of experience in an automotive dealership, strong communication skills, and a commitment to customer satisfaction. Knowledge of both English and Arabic is preferred.

Qualifications

• Minimum of 2-3 years’ experience as a Service Advisor in an automotive dealership.
• Technical knowledge provides up-to-date technical information in response to customer inquiries.
• Excellent customer service, willing to go the extra mile.
• Strong English communications skills, Arabic is an added advantage.

Responsibilities

• Ask questions and record customer concerns and complaints.
• Check workshop situation and promise delivery time.
• Inform customer after work completion and agree on pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Promotion of value added services.
• Resolution of customer concerns at the earliest time to ensure satisfaction.

Skills

Customer service

Upselling skills

Excellent communication

Problem solving

Job description

A regional automotive service company in Dubai is looking for a Service Advisor. This role involves providing customers with a positive experience by managing their service needs, promoting additional services, and ensuring clarity about job tasks and invoices. Ideal candidates should have 2-3 years of experience in an automotive dealership, strong communication skills, and a commitment to customer satisfaction. Knowledge of both English and Arabic is preferred.