Automotive Service Advisor - Customer Experience Specialist

Lamborghini Abu Dhabi & Dubai; Abu Dhabi; On-site; AED 30,000 - 42,000; Full time

Job summary

An automotive dealership is seeking a Service Advisor to act as a liaison between customers and the service department. The ideal candidate will greet customers, understand their vehicle issues, and recommend appropriate services. Responsibilities include scheduling appointments, ensuring customer satisfaction, preparing repair estimates, and maintaining records. Strong customer service and technical knowledge are essential for this role, along with effective communication skills to clarify automotive issues to non-technical customers.

Qualifications

• Proven experience in automotive service advising.
• Ability to explain technical issues in simple terms.
• Strong customer engagement and satisfaction focus.

Responsibilities

• Serve as a liaison between customers and service department.
• Provide accurate service recommendations based on customer inquiries.
• Schedule appointments and maintain detailed records of services.

Skills

Customer service skills

Communication skills

Technical knowledge of vehicles

Education

High school diploma or equivalent

Job description

An automotive dealership is seeking a Service Advisor to act as a liaison between customers and the service department. The ideal candidate will greet customers, understand their vehicle issues, and recommend appropriate services. Responsibilities include scheduling appointments, ensuring customer satisfaction, preparing repair estimates, and maintaining records. Strong customer service and technical knowledge are essential for this role, along with effective communication skills to clarify automotive issues to non-technical customers.