Automotive Service Advisor After Sales

KAVAK; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An automotive services company in Dubai is looking for a Service Advisor to enhance customer satisfaction through exceptional service. You will be responsible for customer interaction, service coordination, and upselling additional services. The ideal candidate has at least one year of experience in a multi-brand automotive setting, strong communication skills, and a solid automotive knowledge background. Benefits include health insurance, life insurance, and holidays. Join us to help deliver outstanding customer experiences!

Benefits

Health insurance

Life insurance

Preferential price for retail cars

26 working days of holidays

Qualifications

• 1 year of experience as a service advisor in a multi-brand automotive organization.
• Strong automotive knowledge including automotive systems and repair procedures.
• Ability to handle customer complaints and foster long-term relationships.

Responsibilities

• Serve as the primary point of contact for customers.
• Schedule and manage service appointments efficiently.
• Promote and upsell additional services and products.
• Maintain accurate records of customer interactions.
• Follow up with customers post-service to ensure satisfaction.

Skills

Excellent communication and interpersonal skills

Automotive knowledge background

Organizational skills

Ability to explain technical information

Education

High school diploma or equivalent

Certification in automotive technology or customer service

Tools

Computer systems and software used in automotive service management

Job description

Overview

Your mission will be to ensure an exceptional customer experience by providing expert guidance, transparent communication, and efficient service coordination. The role aims to build trust and long-term relationships with our customers by addressing their automotive needs promptly and professionally. The Service Advisor will understand customer concerns, schedule appointments, provide accurate cost estimates, and maintain customer satisfaction throughout the service process.

What will you do?

• Customer Interaction: Serve as the primary point of contact for customers, addressing concerns and providing detailed explanations of services and costs. Maintain clear and proactive communication throughout the service process.
• Service Coordination: Schedule and manage service appointments, ensuring efficient workflow and timely vehicle repairs. Coordinate with service technicians to ensure accurate diagnostics and repair work.
• Sales and Upselling: Promote and explain additional services, products, and maintenance plans. Identify opportunities to upsell services based on vehicle condition and customer needs.
• Documentation and Records: Prepare detailed service orders, including labor, parts, and other charges. Maintain accurate records of customer interactions, service recommendations, and completed work. Ensure all documentation is completed accurately and promptly.
• Customer Satisfaction: Handle customer complaints and resolve issues promptly. Follow up with customers post-service to ensure satisfaction and address any concerns. Foster long-term customer relationships and encourage repeat business.

Requirements

• 1 year of experience as a service advisor in a reputable, multi-brand automotive organization within the GCC. (Freshers on visit visa may apply)
• Excellent communication and interpersonal skills; Arabic speakers are preferable.
• Strong automotive knowledge background, including automotive systems and repair procedures.
• Ability to explain complex technical information in an understandable manner.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems and software used in automotive service management.
• Ability to work in a fast-paced and dynamic environment.
• High school diploma or equivalent; additional certification in automotive technology or customer service is a plus.
• Valid driver\'s license

Benefits

• Health insurance
• Life insurance
• Preferential price for retail cars upon completion of probation period
• 26 working days of holidays

If you are passionate about delivering exceptional customer experiences, thrive on challenges, and seek to be part of a mission-driven team, KAVAK is the ideal place for you!