Asst. Guest Relations Manager

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a Guest Relations Officer for a full-time role. The position requires strong communication and customer service skills along with prior experience in guest relations or a similar field. Responsibilities include ensuring personalized guest experiences, supervising staff, and responding to concerns professionally. The candidate must possess a degree in Hospitality and demonstrate problem-solving abilities. The role offers competitive wages and opportunities for career advancement within the organization.

Benefits

Comprehensive health insurance coverage

Access to training programs and development opportunities

Recognition programs for outstanding performance

Transportation services

Employee wellness programs

Qualifications

• Prior experience in guest relations or front office.
• Ability to work flexible hours including evenings, weekends and holidays.

Responsibilities

• Greet guests, handle special requests, and ensure personalized experiences.
• Guide and support guest relations staff in delivering top-tier service.
• Respond to guest concerns with professionalism and promptness.
• Work with departments to fulfill guest preferences and service needs.
• Collect guest feedback and contribute to service improvement plans.

Skills

Strong communication and customer service skills

Problem-solving aptitude

Attention to detail

Multilingual skills

Education

Degree or diploma in Hospitality or related field

Job description

Guest Interaction: Greet guests handle special requests and ensure personalized experiences.

Team Supervision: Guide and support guest relations staff in delivering top-tier service.

Issue Resolution: Respond to guest concerns with professionalism and promptness.

Coordination: Work with departments to fulfill guest preferences and service needs.

Feedback: Collect guest feedback and contribute to service improvement plans.

Qualifications

Language: Russian

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste and promoting eco-friendly social and ethical initiatives. Align with the hotel's broader ESG and CSR objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication and preparation practices across all departments.

Skills:

• Degree or diploma in Hospitality or related field.
• Prior experience in guest relations or front office.
• Strong communication and customer service skills.
• Problem-solving aptitude and attention to detail.
• Multilingual skills are an advantage.

Working Conditions

• Full-time position
• Rotational shifts including evenings, weekends and holidays

Competitive Salary and Compensation

• Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.

Training and Development Opportunities

• Access to training programs and development opportunities to enhance skills and advance within the company.

Career Advancement

• Opportunities for career growth and advancement within the Rixos Hotels group.

Health and Wellness Benefits

• Comprehensive health insurance coverage.

Employee Recognition Programs

• Recognition programs to acknowledge and reward outstanding performance and dedication.

Work-Life Balance

• Policies and practices that promote a healthy work-life balance including flexible scheduling where possible.

Uniforms and Dress Code

• Provision of uniforms or dress code guidelines for a professional and cohesive appearance.

Social Events and Activities

• Participation in social events, team-building activities and employee gatherings to foster a positive work culture.

Transportation Services

• Transportation services.

Employee Wellness Programs

• Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work

No

Employment Type

Full-time