Associate Technical Support Engineer

Intertec Softwares; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technical services company in Dubai is looking for an Associate Technical Support Engineer to provide high-level support for VIP users, focusing on both Windows and Mac devices. Candidates must have 1-2 years of related experience, a relevant degree, and strong technical skills including troubleshooting and OS imaging. This role involves the installation of software, support for Office 365 applications, and documenting solutions to improve service delivery.

Qualifications

• 1-2 years of experience required.
• Must have attended mandatory trainings.

Responsibilities

• Provide prompt and effective support for VIP users.
• Onsite technical support for Windows and Mac devices.
• Install and troubleshoot Antivirus agents.
• Support and troubleshoot Office 365 applications.
• Conduct basic network troubleshooting.
• Perform OS imaging deployment and configuration.
• Participate in bulk asset movement.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers and Smart TVs.
• Document incidents and maintain service records.

Skills

Proficiency in supporting Windows 10/11

Proficiency in macOS

Knowledge of OS imaging and deployment tools

Communication skills

Multi-tasking

Servicing skills

Education

BE/BTech/Bsc/Diploma

Tools

Antivirus agents

Office 365 applications

Service Management tools

Job description

Overview

JOB TITLE: Associate Technical Support Engineer

JOB PURPOSE: END-USER Support Field Support Engineer

Qualifications

QUALIFICATION: BE/BTech/Bsc/Diploma

EXPERIENCE: 1-2 Years

CERTIFICATIONS:

MANDATORY TRAININGS ATTENDED

Reporting

REPORTING TO: Team Lead

Responsibilities

• Provide prompt and effective support for VIP users ensuring minimal disruption.
• Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
• Install and troubleshoot Antivirus agents on the desktops.
• Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
• Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
• Perform OS imaging deployment and configuration of new laptops.
• Participate in bulk asset movement including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents resolutions and maintain accurate service records.

Technical Skills / Competencies

MANDATORY

• Proficiency in supporting Windows 10/11 and macOS
• Knowledge of OS imaging and deployment tools (e.g. MDT SCCM Jamf)
• Knowledge of Service Management tools

Soft Skills

MANDATORY

• communication
• to multi-task
• Servicing Skills

Required Experience: IC