Associate Technical Support Engineer

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading IT services company in Dubai is looking for an Associate Technical Support Engineer to deliver onsite support for Windows and Mac devices. The candidate should have 1-2 years of experience and be proficient in handling antivirus software, network troubleshooting, and providing support for applications like Office 365. The role includes managing technical issues for VIP users and participating in device preparation and deployment tasks.

Qualifications

• 1-2 years of experience in technical support roles.
• Proficiency in providing end-user support onsite.
• Familiarity with antivirus installation and troubleshooting.

Responsibilities

• Provide prompt and effective support for VIP users.
• Onsite technical support for Windows and Mac devices.
• Conduct basic network troubleshooting (LAN, Wi-Fi, VPN).

Skills

Proficiency in supporting Windows 10/11

macOS knowledge

Customer Servicing Skills

Good communication

Ability to multi-task

Education

BE/BTech/Bsc/Diploma

Tools

MDT

SCCM

Jamf

Job description

JOB TITLE

Associate Technical Support Engineer

JOB PURPOSE

END-USER Support – Field Support Engineer

QUALIFICATION

BE/BTech/Bsc/Diploma

EXPERIENCE

1 – 2 Years

REPORTING TO

Team Lead

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES)

• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install and troubleshoot Antivirus agents on the desktops.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi‑Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.

TECHNICAL SKILLS / COMPETENCIES

MANDATORY

OPTIONAL

Proficiency in supporting Windows 10/11 and macOS

Knowledge of OS imaging and deployment tools (e.g., MDT, SCCM, Jamf)

Knowledge of Service Management tools

SOFT SKILLS

MANDATORY

OPTIONAL

1.Good communication

2.Ability to multi-task

3.Customer Servicing Skills