Associate- End User Services - Quality (Emiratisation)

First Abu Dhabi Bank; Abu Dhabi Emirate; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a professional to deliver end user technology solutions. The role involves diagnosing and fixing IT issues, assisting users, and training employees on new software. Ideal candidates will have a Bachelor's in computer technology and strong communication skills. This full-time position is based in Abu Dhabi Emirate.

Qualifications

• Experience with system maintenance and troubleshooting.
• Ability to train non-technical users on software.
• Knowledge of IT policies and best practices.

Responsibilities

• Diagnose and fix hardware, software and network issues.
• Assist users with IT problems to ensure minimal downtime.
• Teach employees how to use new software effectively.
• Stay updated with technology trends and best practices.

Skills

Problem-solving expertise

Effective communication

System troubleshooting

User training

Education

Bachelor's in computer technology or equivalent

Job description

Job Purpose

Adopting a balanced approach that integrates both problem‑solving expertise and effective communication.

Key Accountabilities

Generic Accountability: Deliver end user technology solutions serve as a subject matter expert in end user technologies represent the Voice of the end user by delivering an exceptional end user experience and Maintain a customer‑first approach by ensuring minimal downtime and maximum usability.

Job Context

Specific Accountability:

• Technical Responsibilities
  • System Maintenance & Troubleshooting: Diagnose and fix hardware, software and network issues.
  • System Installation & Configuration: Set up computers.
  • Software & Hardware Upgrades: Keep IT systems updated and recommend improvements.
  • Keep up with the latest technology to provide efficient solutions.
• Customer Care Responsibilities
  • Assist users with IT problems to ensure minimal downtime.
  • Explain possible solutions and involve customers in decision‑making when appropriate.
  • User Training & Education: Teach employees how to use new software or devices effectively.
  • Clear Communication: Explain technical issues in simple terms to non‑technical users.
  • Customer Feedback Handling: Gather and respond to user feedback to improve IT services.
• Collaboration & Continuous Improvement
  • Research & Development: Stay updated with new technology trends and best practices.
  • IT Policy Implementation: Ensure compliance with company policies and IT standards.

Qualifications

• Bachelor's in computer technology OR Equivalent.

Remote Work

No

Employment Type

Full‑time