Associate - Customer Contact Services

Abu Dhabi Commercial Bank; United Arab Emirates; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in the UAE is seeking candidates for a banking role focused on customer service and sales. The ideal candidate will have at least 3 years of banking experience and a Bachelor's degree in a related field. Responsibilities include cross-selling bank products and adhering to service standards during customer interactions. This position offers a competitive salary and comprehensive benefits package, along with flexible working options.

Benefits

Competitive Salary

Comprehensive Benefits Package

Flexible and Remote Working Options

Learning and Development Opportunities

Qualifications

• At least 3 years of experience in Banking.

Responsibilities

• Call customers to cross-sell Bank products to achieve monthly targets.
• Manage self in line with the Bank’s people management policies.
• Adhere to all relevant organizational and departmental policies.
• Demonstrate the Bank's service standards in customer interactions.

Skills

MS Office

Education

Bachelors Degree in related field

Job description

About the business area

• Itmam, a wholly-owned subsidiary, provides banking operational and processing services to all Group sectors, including lending, wealth management, and ATM services. Integrated into the Group Business Services (GBS) organizational structure, Itmam operates under its own Board of Directors, comprising Group executive staff members. Its structure includes a General Manager overseeing five key operational service divisions: Consumer Operations, Corporate & Investment Banking Operations, Customer Contact Services, Treasury and Syndication Operations, and Shared Services and Operations Management. Notably, "Tamooha," the Group's award-winning operations centre initiative, is staffed exclusively by UAE national women.

In this role, your key responsibilities include:

• Sales and Cross-sell: Call customers to cross sell Bank products and retain in order to achieve monthly target
• Self-Management: Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
• Policies, Processes, Systems and Procedures: Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

• Minimum Experience: At least 3 years of experience in Banking
• Minimum Qualifications: Bachelors Degree in related field
• Knowledge and Skills: Basic skills - MS Office

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 5,000 - AED 7,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accidental insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e‑Learning catalog, on‑the‑job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.