Associate - Account Services

Abu Dhabi Commercial Bank; United Arab Emirates; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading UAE Bank is seeking an ambitious professional for account operations. You will conduct quality reviews of transactions, support administrative functions, and ensure adherence to policies. Ideal candidates have 3+ years in account operations, a Bachelor's Degree, and proficiency in Microsoft Office. The role offers competitive salary, comprehensive benefits, and flexible working options.

Benefits

Competitive Salary

Comprehensive Benefits Package

Flexible and Remote Working Options

Learning and Development Opportunities

Qualifications

• At least 3 years of experience with at least 1 year in account operations.
• Understanding of account opening and customer documentation.
• Exposure to banking transactions preferred.

Responsibilities

• Conduct quality review of transactions.
• Control and monitor workflow and risks.
• Support unit functions administratively.

Skills

Account operations experience

Microsoft Office skills

Understanding of banking transactions

Knowledge of customer behavior

Education

Bachelor's Degree in related field

Tools

Banking systems

Screening systems

Job description

This position is for UAE National Talents

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Conduct quality review of transactions created by associates and officers pertaining to new customers being on boarded and maintenance requests from customers to ensure adherence to the Banks policies and processes
• Control and monitor workflow, assessing the completion to ensure that risks are identified and mitigated and proper control is in place
• Provide support to the unit functions administratively to ensure the smooth running department
• Track and review all pending transaction/authorisation in the maker report daily in order to highlight potential delays/issues
• Monitor weekly errors/re-works relating to unit processing in order to report on findings
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

The ideal candidate should have the following experience:

• At least 3 years of experience with at least 1 year of experience in Account operations
• Bachelor’s Degree in related field
• Microsoft Office (Word, Excel and PowerPoint) Understanding of account opening and customer documentation
• Knowledge of customer transactions and behaviours Exposure to Banking transactions
• Understanding of Banking systems, reports and workflows
• Exposure to Screening systems and software is preferable

What we offer:

Competitive Salary: Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.