Assistant Store Manager | Retail | Toys \"R\" Us, Yas Mall

Al-Futtaim; Abu Dhabi; On-site; AED 65,000 - 110,000; Full time

Job summary

Al-Futtaim is seeking an Assistant Store Manager to drive sales, enhance customer satisfaction, and oversee merchandising standards. The role requires managing daily store operations, staff training, and development while ensuring profitability and policy compliance.

You will lead by example, train teams, and organize weekly staff meetings to align with company goals and strategies, focusing on delivering exceptional customer experiences on the shop floor.

Qualifications

• High school education or equivalent preferred.
• 1-2 years of experience as an Assistant Store Manager with a proven track record of driving sales and profit results.
• Experience in training and developing a team of individuals.
• Good command of business English (written and verbal), good computer skills (Outlook, Excel & SAP), and detailed report analysis skills.

Responsibilities

• Drive Sales & Profitability: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Create and execute strategies to maximize store sales and control expenses.
• Operational Effectiveness: Control company assets by meeting all loss prevention measures, managing inventory, in- and out-bound stock movements, sales, returns, exchanges, and store maintenance.
• Execute and comply with all company policies and store procedures.
• People Development / HR: Support recruiting, hiring, developing, and retaining high-quality associates for store profile and succession planning.
• Lead by example, train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, and visual merchandising.
• Organize weekly staff meetings and daily briefings to recap store performance and communicate new company goals and strategies.
• Customer Experience / Sales: Ensure an excellent level of customer service is prioritized at all times by executing and achieving Customer Experience consistently.
• Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
• Implement all visual merchandising standards, promotions, and ensure the overall cleanliness and organization of the sales floor and stockroom.

Skills

Leadership

Customer service

Business English

Data analysis

Education

High school education or equivalent

Tools

SAP

Excel

Outlook

Job description

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job Requisition ID: 181334

Overview Of The Role

• The Assistant Store Manager plays a vital role in ensuring the store's success through effective management of sales performance, customer satisfaction, and merchandising standards. They are responsible for daily store operations, staff training, and development. Success in this role requires achieving growth and profitability while maintaining high levels of customer service and adherence to company policies.

What You Will Do

Drive Sales & Profitability

• Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Create and execute strategies to maximize store sales and control expenses.

Operational Effectiveness

• Control company assets by meeting all loss prevention measures, managing inventory, in- and out-bound stock movements, sales, returns, exchanges, and store maintenance.
• Execute and comply with all company policies and store procedures.

People Development / HR

• Support recruiting, hiring, developing, and retaining high-quality associates for store profile and succession planning.
• Lead by example, train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, and visual merchandising.
• Organize weekly staff meetings and daily briefings to recap store performance and communicate new company goals and strategies.

Customer Experience / Sales

• Ensure an excellent level of customer service is prioritized at all times by executing and achieving Customer Experience consistently.
• Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
• Implement all visual merchandising standards, promotions, and ensure the overall cleanliness and organization of the sales floor and stockroom.

Required Skills To Be Successful

• Strong leadership and team management skills.
• Exceptional customer service orientation.
• Proficiency in business English and computer skills.
• Ability to analyze reports and utilize data to drive sales.

What Qualifies You For The Role

• High school education or equivalent preferred.
• 1-2 years of experience as an Assistant Store Manager with a proven track record of driving sales and profit results.
• Experience in training and developing a team of individuals.
• Good command of business English (written and verbal), good computer skills (Outlook, Excel & SAP), and detailed report analysis skills.
• Strong level of numeracy and literacy.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.