Assistant Store Manager | Retail | Kiabi

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company in Dubai is seeking an Assistant Store Manager to oversee store operations, drive sales, and ensure customer satisfaction. This role is crucial for managing teams and implementing strategies that enhance operational efficiency while maintaining high service standards.

Qualifications

• Minimum of 3 years experience in retail operations at a supervisory level.
• Strong communication skills in English.
• Demonstrated customer-first approach.

Responsibilities

• Lead store operations in absence of Store Manager.
• Accountable for sales performance and profit.
• Implementing operational SOP and service excellence.

Skills

Coaching

Team Management

Financial Management

Customer Service

Communication

Problem-Solving

Organizational Skills

Education

Diploma or equivalent

Job description

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Assistant Store Manager | Retail | Kiabi

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Assistant Store Manager plays a pivotal role in the seamless operation of the store, acting as the primary leader in the absence of the store manager. The Assistant Store Manager will be accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

What you will do

• Coaching, Team Management, Development of an Engaged Team.
• Operational SOP, Drive operational & service excellence.
• Financial Management, Driving store sales and profit.
• High level of customer service.

Required Skills to be successful

• Previous managerial experience in retail, with proven track record of sales and profitability achievement.
• Effective communication and interpersonal skills to effectively engage with team members at all levels, Good English skills.
• Demonstrated commitment to putting the customer first, Ability to resolve customer issues and delivering outstanding service.
• Strong organizational and problem-solving skills to manage complex operational challenges effectively.

What equips you for the role :

Qualifications & Experience :

• Education : Diploma or equivalent
• Experience : Minimum of 3 years'experience in retail operations at a supervisory level.
• Strong analytical and time management skills.
• Collaborative teamwork approach.
• Proficiency in managing processes and reporting.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply” : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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