Assistant Restaurant Manager

Sunset Hospitality Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking an Assistant Restaurant Manager for their venue Delizie Caffe Gourmet. You will be responsible for managing daily operations, mentoring staff, and ensuring exceptional customer service. The ideal candidate has a degree in Business or Hospitality, along with at least 1 year of experience in a fast-paced gourmet coffee environment. This role requires strong communication skills and a positive team spirit.

Qualifications

• Minimum 1 year of experience in similar positions in a high-volume, fast-paced gourmet coffee shop.

Responsibilities

• Supports the Restaurant Manager in daily operations.
• Oversees opening and closing procedures.
• Maintains proper stock control.
• Ensures all equipment is functioning properly.
• Trains and motivates staff to ensure service quality.
• Handles guest complaints efficiently.

Skills

Fluent in English

Excellent computer skills

Interpersonal & communication skills

Outstanding customer service skills

Problem-solving skills

Education

BA degree in Business Administration

Hospitality Degree

Job description

About the Company

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 98 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

About the Role

We are currently looking for an Assistant Restaurant Manager for our lifestyle venue Delizie Caffe Gourmet. The Assistant Restaurant Manager is responsible for managing the daily operations of the restaurant, mentoring and coaching all Front of House staff to ensure the highest level of customer service is consistently delivered, and acting as an effective link between management and the team to ensure smooth communication and operational efficiency.

Responsibilities

• Supports the Restaurant Manager in the smooth and efficient daily operation of the café, ensuring service standards and operational targets are met.
• Oversees opening and closing procedures and ensures all café areas are clean, organized, and well-presented at all times.
• Maintains proper stock control by monitoring inventory levels, assisting with stock counts, and ensuring timely ordering of supplies and ingredients.
• Ensures all equipment, especially coffee machines and POS systems, is checked daily and functioning properly.
• Supervises and supports staff scheduling to guarantee adequate coverage during peak hours and busy periods.
• Trains, coaches, and motivates staff to deliver fast, friendly, and consistent customer service.
• Monitors staff grooming, uniform standards, and overall professionalism.
• Handles guest complaints efficiently and interacts with guests regularly to gather feedback and improve the café experience.
• Ensures full compliance with company policies, health and safety standards, and local regulations.
• Supports recruitment, onboarding, performance evaluation, and promotional activities or new product launches as required.

Qualifications

• BA degree in Business Administration, or a Hospitality Degree
• Minimum 1 years of experience in similar positions in a high-volume, fast-paced gourmet coffee shop

Required Skills

• Fluent in English. Italian speaker will be a plus
• Excellent computer skills, especially in Microsoft Windows applications
• Excellent Interpersonal, communications, presentation, and marketing skills
• Outstanding customer service skills
• System oriented
• Positive and energy level
• Highly cooperative team spirit
• Problem-solving skills