Assistant Relationship Manager - Retail Banking

Abu Dhabi Commercial Bank; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE is seeking an Assistant Relationship Manager for Retail Banking. The role focuses on developing client relationships, managing customer portfolios, and achieving financial targets. Candidates should have 5-6 years of B2B partnership experience and a Bachelor's degree in a relevant field. This position offers a competitive salary ranging from AED 12,000 to AED 18,000, along with a comprehensive benefits package and opportunities for professional growth.

Benefits

Competitive salary

Comprehensive benefits package

Flexible working options

Learning and development opportunities

Qualifications

• 5 – 6 years of experience managing B2B partnerships in the UAE.
• Experience in signing new partners for loyalty programs.
• Ability to partner with e-commerce and payment gateways.

Responsibilities

• Manage client relationships to achieve the Bank's objectives.
• Monitor and optimize customer portfolios for profitability.
• Meet financial targets and adhere to policies and procedures.
• Deliver exceptional service in customer interactions.

Skills

B2B relationship management

Customer portfolio management

Sales and revenue growth

Customer service

Education

Bachelor's Degree in Finance, Commerce, or Business Administration

Job description

Assistant Relationship Manager - Retail Banking

Assistant Relationship Manager - Retail Banking (UAE Nationals)

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro‑business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Relationship Management—Develop and manage client relationships by offering value‑added advice and guidance to customers and placing their needs at the forefront to achieve desired objectives of the Bank in line with the required standards. Grow sustainable revenues from existing customer portfolio and through targeted acquisition of quality new customers.
• Portfolio Management—Monitor and control customer portfolios to achieve desired quality through cross‑sell, upsell and retention, increase profitability and relationship depth while minimising risk to ensure a healthy portfolio. Optimise the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer need and to improve customer engagement. Establish an effective dialogue/working relationship with Risk Management teams in order to build a sustainable asset growth.
• Volume Delivery—To deliver the financial target as agreed with the business head.
• Policies, Processes, Systems and Procedures—Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Self‑Management—Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and maximise own contribution to business performance.
• Customer Service—Demonstrate our promise and apply the ADCB service standards to deliver the bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

• 5 – 6 years’ experience managing B2B partnerships with merchants in the UAE.
• Bachelor’s Degree in Finance, Commerce or Business Administration or relevant specialization.
• Effectively manage partnerships with merchants. Sign up new partners on the Touchpoints loyalty program.
• Partner with top e‑commerce partners, payment gateways and other loyalty programs for touchpoints integration.

What we offer:

• Competitive Salary—The indicative pay range for this role is AED 12,000– AED 18,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package—This includes market‑leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options—We understand the importance of work‑life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities—We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor‑led courses, a comprehensive e‑Learning catalog, on‑the‑job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.