Assistant Manager - Sales - Jumeirah Beach Hotel

DUBAI HOLDING; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality group is looking for an Assistant Manager - Sales at their flagship property. This role involves managing group and event inquiries, negotiating bookings, and ensuring high service standards. The ideal candidate will have prior experience in sales, outstanding communication skills, and the ability to foster excellent relationships with guests and clients. Additionally, proficiency in maintaining database standards and collaborating with various teams is essential to meet revenue goals.

Qualifications

• Experience in sales with a focus on group and event inquiries.
• Ability to negotiate rates and terms effectively.
• Strong communication and customer service skills.

Responsibilities

• Assist with leads and customize proposals for group bookings.
• Negotiate terms and maintain follow-ups for lead conversion.
• Engage with guests and conduct site inspections effectively.

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave‑like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award‑winning dining experiences.

About the Job

An exciting opportunity has arisen for an Assistant Manager - Sales to join Jumeirah Beach Hotel.

Responsibilities

• Assist all leads which are delegated to the team and to yourself within the required months of responsibility.
• Respond promptly to group and event inquiries, providing customized proposals that align with client requirements and hotel standards.
• Negotiate rates, terms, and conditions to secure group and event bookings.
• Maintain follow‑ups to ensure timely conversion of leads.
• Provide frequent feedback to DOSM on active leads ensuring there is a clear understanding of business on the books and potential conversions.
• Ensure accurate database management and tracking of activities and information through active in Delphi, meeting companies data standards.
• Join team members (Sales Managers/Executives) on‑site inspections, internal meetings and support the team in “problem solving” to understand challenges within the group sales team and to lead by example.
• Work with the proactive sales team to engage in feedback regarding partners and other business opportunities.
• Participate in MICE Sales and strategy meetings to align group sales efforts with overall hotel objectives.
• Maintain service level agreement standards for internal relationships and ensure customer service is maintained at an excellent level.
• Ensure all systems, policies and procedures (SOP) are in place for effective selling.
• Engage with guests and customers within the hotel, at client events, industry gatherings and other social functions.
• Conduct site inspection effectively and professionally with thorough knowledge of clients’ needs and hotel products.
• Target to be met on revenue, conversion and BDRC levels.
• Works closely with the Proactive group Sales team and Revenue Team.
• Collaborate with the Revenue Management Team to ensure group pricing aligns with hotel revenue goals.
• Meets with the Events Management Team on a regular basis to ensure that all event files are seamlessly handed over.
• Have excellent product knowledge including function space, audio‑visual equipment, capacities, guest room inventory, room rates and menus.
• Attend the required SBU meetings/Revenue meetings.
• Be responsible for good BDRC and Meeting scope scores in event planning and service delivery.
• To ensure that Jumeirah standards are adhered to.

About You

The ideal candidate for this position will have the following experience and qualifications: