Assistant Manager - Restaurant

SupportFinity™; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in the UAE seeks a Store Manager responsible for driving business revenues, enhancing customer satisfaction, and leading store teams. The role entails setting sales targets, employee training, and ensuring compliance with operational standards. Candidates should possess strong leadership and retail management experience.

Qualifications

• Proven experience in retail management.
• Strong coaching and mentoring abilities.
• Experience in performance metrics analysis.

Responsibilities

• Develop and enforce Standard Operating Procedures across stores.
• Achieve sales targets and manage operational costs.
• Identify training needs and evaluate staff performance.

Skills

Leadership

Customer Service

Sales Management

Training and Development

Communication

Education

Bachelor's Degree in Business Management or related field

Job description

POSITION OBJECTIVE - The position is responsible for increasing business revenues.

Key Responsibilities:

• Develop, implement, and maintain Standard Operating Procedures (SOPs) across stores to drive business and enhance customer satisfaction.
• Oversee recruitment, hiring, training, and decision-making processes to improve store performance.
• Represent the brand by maximizing sales through exceptional customer service and retail experience.
• Provide leadership and support to all employees.

Sales and Profitability:

• Achieve performance metrics such as units per transaction, average transaction value, monthly sales, sales per square foot, sales turnover, shrinkage control, and conversion rate.
• Set store sales targets to maximize sales and profitability.
• Guide Area and Store Managers to optimize productivity through effective resource utilization.
• Manage operational costs effectively and pursue cost reduction through automation.
• Enforce SOPs, policies, procedures, and loss prevention guidelines across all stores, ensuring compliance.
• Ensure visual merchandising guidelines are consistently followed.
• Recruit, train, and evaluate staff on sales techniques, customer service, teamwork, and etiquette.
• Conduct annual employee performance evaluations and promote open communication through coaching and motivation.

Employee Development:

• Identify training needs in collaboration with the Brand General Manager and training department.
• Develop succession plans with the Brand General Manager.
• Set KPIs and KRAs for direct reports and conduct performance appraisals.
• Participate in hiring operational staff, ensuring technical and behavioral proficiency through L&D initiatives.

Communication:

• Conduct regular regional sales and operations meetings.
• Provide feedback to Area and Store Managers regarding performance and company goals.
• Ensure participation in the loyalty program ‘Club Apparel’.
• Hold weekly meetings with GM and senior management to review business performance and identify improvement areas.

Stock Management:

• Monitor inventory levels in consultation with the Brand General Manager and Brand Managers.
• Maintain proactive relationships among key stakeholders to maximize sales.
• Manage slow-moving and outdated stock in collaboration with Brand Managers.
• Implement effective stock security measures.

Store Design and Projects:

• Contribute to store design and layout planning for new stores.
• Develop a 'New Store Schedule' prior to design initiation.
• Support concept architects during design and implementation phases.
• Conduct project update meetings with the Projects team during store setup and merchandising.

Miscellaneous:

• Enhance brand visibility and contribute to marketing and brand awareness initiatives.
• Handle legal responsibilities related to store management, opening, and planning.

Location: United Arab Emirates