Assistant Manager - Operations

Apparel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in Dubai is looking for a Control Tower Specialist to enhance supply chain visibility and coordinate operations. The ideal candidate will have 5-7 years of experience in supply chain management, strong analytical skills, and proficiency in tools like MS Excel and Power BI. This full-time role offers a competitive salary and company discounts, while fostering a positive work culture.

Benefits

Competitive salary

Company employee discounts

Medical & health insurance

Collaborative work environment

Good vibes work culture

Qualifications

• 5-7 years relevant experience in supply chain operations or control tower functions.
• Experience in e-commerce, FMCG, or retail logistics is a plus.

Responsibilities

• Monitor and manage daily supply chain operations.
• Identify, escalate, and resolve exceptions in operations.
• Act as central contact between teams.
• Analyze data to improve service levels.
• Develop and maintain SOPs for exception handling.
• Provide updates and performance dashboards to management.

Skills

Supply chain knowledge

Analytical skills

Stakeholder management

Proficiency in MS Excel

Experience with Power BI / Tableau

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration

Tools

MS Excel

Power BI

ERP / WMS / TMS systems

Job description

Role Overview

The Control Tower team is responsible for end-to-end supply chain visibility reporting, monitoring, and proactive exception management across the network. The role involves coordinating with internal and external stakeholders, ensuring smooth execution of orders, and driving improvements in service levels, cost efficiency, and customer experience.

Key Responsibilities

• Monitor and manage daily supply chain operations through the Control Tower dashboard or manual reporting, ensuring real-time visibility of shipments, inventory, and fulfillment.
• Identify, escalation, and resolve exceptions across inbound, outbound, cross-border, and last-mile operations.
• Act as the central point of contact between warehouses, logistics partners, customer service, and commercial teams.
• Analyze data to identify trends, risks, and improvement opportunities in service levels and operational KPIs.
• Develop and maintain standard operating procedures (SOPs) for exception handling and escalation management.
• Provide regular updates, reports, and performance dashboards to management and business stakeholders.
• Collaborate with technology teams to enhance tracking tools, automation, and system integrations.
• Drive continuous improvement projects to reduce delays, improve OTIF (On-Time In-Full), and optimize cost-to-serve.

Key Skills & Competencies

• Strong understanding of supply chain, logistics, and transportation processes (inbound, outbound, cross-border, last mile).
• Analytical and problem-solving skills with advanced experience in MS excel managing large data sets.
• Ability to work in a fast-paced, high-pressure environment.
• Excellent stakeholder management and communication skills.
• Proficiency in MS Excel, Power BI / Tableau, and ERP / WMS / TMS systems.
• Attention to detail with a proactive, hands-on approach.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field (Master’s preferred for senior roles).
• 5-7 years relevant experience in supply chain operations or control tower functions.
• Experience in e-commerce, FMCG, or retail logistics is a plus.

Benefits

• Full-time role
• Competitive salary
• Company employee discounts across all brands
• Medical & health insurance
• Collaborative work environmentGood vibes work culture.