Assistant Manager Housekeeping

AccorHotel; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A prestigious hotel chain in Dubai is looking for a Housekeeping Supervisor to oversee the housekeeping department and ensure high cleanliness standards. Key responsibilities include training staff, conducting inspections, managing supplies, and addressing guest feedback. Candidates should have experience in a luxury hotel environment, strong leadership and interpersonal skills, and proficiency in English. This full-time role does not permit remote work.

Qualifications

• Experience in luxury hotel/resort environment preferred.
• Good command of English in both oral and written.
• Able to resolve problems and make decisions confidently.
• Flexible willingness to embrace and respond to change effectively.

Responsibilities

• Oversee housekeeping team, including training and scheduling.
• Conduct inspections of guest rooms and public areas.
• Manage housekeeping supplies and equipment.
• Address guest inquiries and feedback.
• Assist in implementing health and safety regulations.

Skills

Leadership skills

Interpersonal skills

Problem-solving

Decision-making

Communication

English proficiency

Tools

Microsoft Office

Opera PMS

Job description

• Assist in overseeing housekeeping team members including training scheduling and performance management.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel standards.
• Monitor and manage housekeeping supplies and equipment ensuring proper stock levels and timely ordering of necessary items.
• Address guest inquiries concerns and feedback regarding housekeeping services to enhance guest satisfaction.
• Assist in implementing housekeeping policies and procedures ensuring compliance with health and safety regulations.
• Facilitate training programs for new staff and ongoing training for existing team members to maintain high service standards.
• Collaborate with front desk maintenance and other departments to ensure smooth operations and prompt service.
• Assist in monitoring housekeeping expenses and helping to prepare budgets ensuring efficient use of resources.
• Assist in the allocation of rooms to housekeeping staff ensuring balanced workloads and efficient turnover.
• Gather feedback from guests about housekeeping services and identify areas for improvement.
• Participate in emergency response planning ensuring staff are trained on safety procedures and protocols.
• Support and implement eco-friendly practices within the housekeeping department such as recycling and efficient cleaning methods.
• Prepare reports on housekeeping operations including staffing supply usage and maintenance needs to provide insights to the direct managers.
• Foster a positive work environment encouraging teamwork and motivating staff to meet performance goals.

Qualifications :

• Experience in luxury hotel/resort environment preferred.
• Good command of English in both oral and written.
• Working knowledge of Microsoft Office (Excel Outlook PowerPoint Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
• Able to resolve problems and make decisions confidently.
• Uses sensitivity and discretion in supporting guests needs.
• Leadership skills collaborative enabling and entrepreneurial.
• Career focused wanting to grow and develop self-motivated.
• Flexible willingness to embrace and responds to change effectively.

Remote Work :

No

Employment Type :

Full-time