Assistant Manager, Front Office – VIP Guest experience

DUBAI HOLDING; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality group in the United Arab Emirates is seeking an experienced Assistant Manager for their Front Office team at a luxury hotel. The ideal candidate will possess a minimum of 5 years' experience in the international luxury hospitality industry, be fluent in English, and have the proven capability to lead and develop a multi-cultural team. This role includes managing VIP arrivals, ensuring high-quality guest experiences, and coordinating with various departments for seamless service.

Benefits

Colleague discounts on food and hotel stays

Comprehensive healthcare and life insurance

Performance-based incentives

Supportive work environment

Qualifications

• Minimum of 5 years’ experience in luxury hospitality industry.
• Knowledge of an additional language is a plus.
• Proven ability to motivate and develop a team.

Responsibilities

• Manage VIP arrivals and guest preferences efficiently.
• Organize delivery of VIP amenities with quality checks.
• Supervise the Guest Relations team to enhance guest experience.

Skills

Fluency in English

Ability to lead a multi-cultural team

Customer service orientation

Education

Bachelor’s Degree in Hospitality, Business, or relevant field

Job description

A leading global hospitality group in the United Arab Emirates is seeking an experienced Assistant Manager for their Front Office team at a luxury hotel. The ideal candidate will possess a minimum of 5 years' experience in the international luxury hospitality industry, be fluent in English, and have the proven capability to lead and develop a multi-cultural team. This role includes managing VIP arrivals, ensuring high-quality guest experiences, and coordinating with various departments for seamless service.