Assistant Manager CRM

Info Resume Edge; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A real estate development firm in Dubai is seeking a proactive Assistant Manager CRM to manage the customer relationship process from booking to handover. This role requires a Bachelor’s degree and a minimum of 4-7 years' experience in CRM within a real estate developer. You will coordinate with various teams to resolve inquiries, handle documentation, and ensure customer satisfaction. Strong communication and organizational skills are essential. Join us and support our customer engagement initiatives efficiently.

Qualifications

• Minimum 4-7 years of experience in CRM within a real estate developer firm.
• Proficient in managing customer relationships and documentation.
• Ability to support CRM data management.

Responsibilities

• Manage the end-to-end customer relationship process from booking to handover.
• Coordinate with sales, finance, and legal teams to resolve customer queries.
• Handle customer documentation and payment follow-ups.
• Ensure timely updates to customers regarding project progress.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Problem-solving abilities

Ability to work under pressure

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

CRM software

Job description

We are seeking a proactive and customer-focused Assistant Manager CRM with prior experience in the real estate development sector. The role involves managing post-sales activities ensuring high customer satisfaction handling documentation and maintaining effective communication between customers and internal teams.

Key Responsibilities:

• Manage the end-to-end customer relationship process from booking to handover.
• Coordinate with sales finance projects and legal teams to resolve customer queries.
• Handle customer documentation agreement execution and payment follow-ups.
• Ensure timely updates to customers regarding project progress and possession timelines.
• Address customer concerns and provide effective resolutions.
• Support in CRM data management and maintaining accurate records.
• Assist in planning and executing customer engagement initiatives.
• Generate reports and MIS for management review.

Desired Candidate Profile

• Bachelors degree in Business Administration or related field.
• Minimum 47 years of experience in CRM within a real estate developer firm (mandatory).
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in MS Office and CRM software.
• Ability to work under pressure and meet deadlines.