Assistant Manager CRM

Info Resume Edge; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A real estate development company in Dubai is seeking an Assistant Manager – CRM to enhance customer relationships and satisfaction. The ideal candidate will have a Bachelor's degree and 4–7 years of experience in CRM within real estate. Responsibilities include managing post-sales activities, coordinating across departments, and ensuring accurate customer documentation. Excellent communication skills and the ability to work under pressure are essential. This is a key role requiring proficiency in MS Office and CRM software.

Qualifications

• Minimum 4–7 years of experience in CRM within a real estate developer firm.
• Strong organizational and problem-solving abilities.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage the end-to-end customer relationship process from booking to handover.
• Coordinate with sales, finance, projects, and legal teams to resolve customer queries.
• Handle customer documentation and agreement execution.
• Ensure timely updates to customers regarding project progress.

Skills

Excellent communication skills

Interpersonal skills

Organizational abilities

Problem-solving abilities

Proficiency in MS Office

CRM software proficiency

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

CRM software

Job description

Assistant Manager – CRM (Customer relationship)

We are seeking a proactive and customer-focused Assistant Manager – CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.

Key Responsibilities

• Manage the end-to-end customer relationship process from booking to handover.
• Coordinate with sales, finance, projects, and legal teams to resolve customer queries.
• Handle customer documentation, agreement execution, and payment follow-ups.
• Ensure timely updates to customers regarding project progress and possession timelines.
• Address customer concerns and provide effective resolutions.
• Support in CRM data management and maintaining accurate records.
• Assist in planning and executing customer engagement initiatives.
• Generate reports and MIS for management review.

Desired Candidate Profile

• Bachelors degree in Business Administration or related field.
• Minimum 4–7 years of experience in CRM within a real estate developer firm (mandatory).
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in MS Office and CRM software.
• Ability to work under pressure and meet deadlines.