Assistant Manager Business Projects & Systems

Talents Tide; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in Dubai is searching for an Assistant Manager in Business Projects & Systems to support system functionality testing and resolve customer issues. The ideal candidate will have a Bachelor's degree in IT or Computer Applications, along with at least 4 years of experience in banking operations. Strong business analysis and process evaluation skills are mandatory, with an emphasis on training branch staff on new systems. Join us to oversee impactful banking projects!

Qualifications

• Graduate in IT/Computer Applications.
• PMI certification will be a plus.
• Minimum 4 years banking experience with retail operations.

Responsibilities

• Assist Project Manager in developing system requirement documents.
• Support branches in resolving system issues.
• Train branch staff on new systems and processes.
• Prepare UAT scripts and perform rigorous UAT.

Skills

Business Analysis Knowledge

Business Intelligence Tools and Analytics

MIS Generation and Analytics

Process Analysis

Education

Graduate / Bachelor's degree in IT / Computer Applications

PMI certification

Job description

Job Title: Assistant Manager Business Projects & Systems

Reports to: VP Head of Business Projects & Systems

Client Company: An Islamic Bank

Department: Finance Strategic Planning & Business Analytics Business Projects & Systems

Job Purpose

To assist the Project Manager in preparing business requirements and performing system functionality testing, as well as supporting BAU (Business As Usual) system issues.

Key Responsibilities

• Assist Project Manager in developing system requirement documents and procedures to implement new systems as per business requirements.
• Support and assist branches in resolving day-to-day system issues, and provide support and assistance to the Complaint Resolution Unit in resolving customer issues pertaining to systems.
• Assist Project Managers in coordinating with various departments for timely delivery of the project.
• Assist and support Branch Operations Department and Branch Management in training branch staff on new system and process implementations.
• Coordinate and liaise with Branch Operations Department for development of various control reports as per audit and branch requirements.
• Prepare UAT scripts and perform complete and rigorous UAT of the new system to ensure seamless implementation.
• All the above accountabilities include, but are not limited to, any additional/new tasks or responsibilities assigned by the Line Manager.

Job Specification

Education

• Graduate / Bachelor's degree in IT / Computer Applications
• PMI certification will be a plus

Work Experience

• Minimum 4 years of experience in Banking with exposure to Retail Banking and Operations.

Skills

• Business Analysis Knowledge Advanced
• Business Intelligence Tools and Analytics Advanced
• MIS Generation and Analytics Advanced
• Process Analysis Advanced