Assistant IT Support

SKM Air Conditioning LLC; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading HVAC manufacturer in the United Arab Emirates is looking for an IT Support Technician to assist with installation, troubleshooting, and the maintenance of IT equipment. The ideal candidate will have 1-2 years of experience, a diploma or degree in IT or Computer Science, and strong problem-solving abilities. You will support users with hardware and software issues in a collaborative environment. This role offers a chance to contribute to a dynamic company shaping the future of HVAC manufacturing.

Qualifications

• 1-2 years of experience in a relevant IT role.
• Ability to troubleshoot hardware and software issues.
• Self-motivated and task-oriented.

Responsibilities

• Assists in troubleshooting IT technical issues and configures new IT equipment.
• Installs authorized software on computers and ensures they are functional.
• Maintains updated IT infrastructure lists and assists in IT procurement.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Problem solving

Teamwork

User focus

Self-learning

Education

Diploma/Certificate/Degree in IT/Computer Science

Job description

Who We Are

Since 1974, S.K.M Air Conditioning LLC has been a leader in the HVAC industry across the Arabian Gulf and Middle East. With more than 2,000 employees representing 30+ nationalities, SKM operates in over 8 countries and supplies products to more than 30 global markets. We are committed to innovation, quality, and excellence in HVAC manufacturing.

Why Join SKM?

At SKM, you’ll be part of a company that is shaping the future of HVAC in the region. We foster a collaborative and dynamic work environment where your ideas drive innovation, operational excellence, and growth.

Role Overview

Install and configure computer systems, diagnose hardware and software problems and solve technical problems either over the phone, with remotely connect or in person.

Key Responsibilities

• Assists in troubleshoots, Supports, Diagnoses, and resolves IT technical issues and configures new IT equipment within SLA to users.
• Installs authorized software on computers and ensures that these are functional and are consistently updated.
• Assists in Implementing IT Manual across the SKM offices.
• Assists in updating detailed lists of IT infrastructure and suppliers.
• Assists in maintaining updated quotation for regular IT equipment, software and services.
• Assists in maintaining CCTV, PABX, Attendance, Barcode readers and MPS systems.
• Performs scheduled hardware and software maintenance.
• Reports IT user's non-conformities against IT Manual to IT management.
• Assists in IT requisition process.
• Update IT items in IT warehouse.
• Assists in IT procurement and monthly IT inventory top up.
• Ensures satisfaction of IT users.
• Ensures high level of confidentiality.
• Familiar with ISO Audit process and various QHSE standards.
• Performs other IT related duties as assigned by IT management.

Skills & Qualification

• 1-2 Years of experience
• Ability to troubleshoot HW and SW issues
• Self-motivated and task oriented
• Ability to work well in the Team
• Problem solving skills
• Strong user focus
• Self-learning
• Self-motivated and task oriented

Qualifications

Diploma / Certificate / Degree in IT / Computer Science.

Join Us

At SKM Air Conditioning, your expertise will help shape the future of HVAC manufacturing. If you’re passionate about engineering, innovation, and continuous improvement, this is your chance to grow with one of the region’s leading manufacturers.

🚀 Apply today and take the next step in your career with SKM.