Assistant Front Office Manager: Elevate Guest Experience

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking an Assistant Front Office Manager to enhance guest experiences and manage front office operations. The ideal candidate will have over 5 years of experience in hotel front office roles, including managerial experience. Strong leadership and customer service skills are essential, along with financial acumen. This position offers the opportunity to lead a dynamic team and develop strategies to optimize guest satisfaction.

Qualifications

• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
• Excellent communication and interpersonal skills to interact effectively with guests and staff.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Lead and manage the front office team.
• Develop strategies to enhance guest satisfaction.
• Oversee daily front desk operations including check-ins and guest inquiries.
• Train and motivate front office staff.

Skills

Leadership and team management

Customer service excellence

Financial acumen

Problem-solving skills

Interpersonal skills

Education

Bachelor's degree in Hospitality Management or related field

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

A leading hotel chain in Dubai is seeking an Assistant Front Office Manager to enhance guest experiences and manage front office operations. The ideal candidate will have over 5 years of experience in hotel front office roles, including managerial experience. Strong leadership and customer service skills are essential, along with financial acumen. This position offers the opportunity to lead a dynamic team and develop strategies to optimize guest satisfaction.