Assistant Front Office Manager

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dynamic Assistant Front Office Manager to enhance guest experiences and oversee front office operations. Responsibilities include managing front desk staff, optimizing guest services, and ensuring compliance with hotel standards. The ideal candidate has over 5 years of experience in hotel front office management and strong leadership skills. A Bachelor's degree in Hospitality Management is required.

Qualifications

• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
• Proven leadership skills with the ability to train, motivate, and mentor team members.
• Strong organizational and time management skills.

Responsibilities

• Lead and manage the front office team.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Manage department budgets and control expenses.

Skills

Leadership skills

Customer service skills

Financial acumen

Problem-solving skills

Communication skills

Time management skills

Education

Bachelor's degree in Hospitality Management or related field

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

Overview

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

Responsibilities

• Lead and manage the front office team.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses
• Ensure compliance with brand standards and local regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

Qualifications

• Bachelor's degree in Hospitality Management or related field
• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
• Proven leadership skills with the ability to train, motivate, and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices
• Excellent problem-solving, decision-making, and conflict resolution abilities
• Strong organizational and time management skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Adaptability to changing priorities and ability to work well under pressure
• Strong communication and interpersonal skills to interact effectively with guests, staff, and management

Additional Information

• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus