Assistant Front Office Manager

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking an Assistant Front Office Manager to oversee the front office operations and ensure exceptional guest experiences. The successful candidate will lead the front office team, handle guest complaints, and maintain high service standards. Candidates should possess a Bachelor's degree in Hospitality Management and 5+ years of experience in hotel front office operations. This role requires strong leadership and problem-solving skills.

Benefits

Exclusive benefits

Career growth opportunities

Qualifications

• 5+ years of experience in hotel front office operations.
• Proven leadership skills with the ability to train, motivate, and mentor team members.
• Strong financial acumen and experience in budgeting and revenue management.

Responsibilities

• Lead and manage the front office team.
• Manage guest complaints and resolve issues promptly and professionally.
• Train, coach, and motivate front office staff to uphold brand standards.

Skills

Leadership skills

Customer service skills

Problem-solving abilities

Organizational skills

Interpersonal skills

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

Company Description

Joinus at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fully yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impact‑ful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

We are seeking a dynamic and customer‑focused Assistant Front Office Manager to support the Rooms Division Manager in overseeing all aspects of the Front Office operations, including reception, guest services, concierge, and recreation. The role ensures a seamless guest experience from arrival to departure while maintaining high service standards, efficient processes, and team motivation. The Assistant Manager also assists in managing the department’s performance, guest satisfaction, and overall profitability.

• Lead and manage the front office team
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Ensure compliance with brand standards and local regulations
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations
• Monitor room availability, reservations, and revenue opportunities in coordination with the Sales and Reservations teams.
• Conduct daily briefings and communicate important updates, VIP arrivals, and operational goals to the team.
• Train, coach, and motivate front office staff to uphold brand standards and deliver excellent service.
• Maintain close coordination with Housekeeping, Maintenance, and other departments to ensure guest comfort and operational efficiency.
• Ensure adherence to hotel policies, safety procedures, and grooming standards.

• Ensures that all Heartists in his/her team report for duty punctually wearing the correct uniform, name badge and are displaying Heartist Behaviors at all times.
• Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.

Qualifications

• Bachelor's degree in Hospitality Management or related field
• 5+ years of experience in hotel front office operations
• Proven leadership skills with the ability to train, motivate, and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In‑depth knowledge of front office procedures, revenue management principles, and industry best practices
• Excellent problem‑solving, decision‑making, and conflict resolution abilities; strong organizational and time management skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Adaptability to changing priorities and ability to work well under pressure
• Strong communication and interpersonal skills to interact effectively with guests, Heartist, and management

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.