Assistant Executive Housekeeper

Tanqeeb; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Marriott International in Dubai—Le Méridien brand—seeks a Management-level leader to oversee daily housekeeping, recreation/health club and laundry operations. You will collaborate with staff to keep guestrooms and public areas clean, inspect results, and drive accountability to meet budget and service standards.

The role emphasizes guest and employee satisfaction, cost control, and continuous improvement within a luxury hotel environment in the United Arab Emirates.

Qualifications

• High school diploma or GED with 1 year housekeeping-related experience or
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related field; no work experience required.

Responsibilities

• Communicate guest room status to Front Desk promptly and efficiently.
• Coordinate with Engineering on guestroom maintenance needs.
• Supervise the property general cleaning schedule.
• Prepare work assignments by obtaining lists of rooms to be cleaned and check-outs.
• Inventory stocks to ensure adequate supplies and uniforms.
• Oversee daily housekeeping shift operations and adherence to SOPs/LSOPs.
• Order guestroom supplies, cleaning supplies and uniforms as needed.
• Maintain an effective inspection program for guestrooms and public spaces.
• Communicate areas needing attention to staff and follow up for understanding.
• Assist in staffing, training, and performance feedback for room attendants.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management / Hospitality / Business Administration or related major

Job description

Additional Information

Job Number

26124765

Job Category

Housekeeping & Laundry

Location

Al Mamsha Street, PO Box 24970, Dubai, United Arab EmiratesVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Job Summary

Assists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Assisting in Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.