Area Manager - Service Operations

SupportFinity™; Dubai; On-site; AED 250,000 - 300,000; Full time

Job summary

A leading company in service management is seeking an Area Manager – Service in Dubai, UAE. The successful candidate will oversee customer relationships, lead Maintenance Engineers, and ensure the achievement of strategic business goals. Ideal candidates should have at least 8 years of experience in the Elevator & Escalator sector, strong leadership skills, and a focus on customer service. This role offers a full-time position in management, fostering a collaborative and growth-oriented work environment.

Qualifications

• Minimum 8 years of Service experience in the Elevator & Escalator industry.
• Strong understanding of Maintenance & Service Business.
• Previous Service Sales experience an advantage.

Responsibilities

• Manage customer relationships and lead a team of Maintenance Engineers and Technicians.
• Ensure all performance indicators are achieved or exceeded.
• Drive profitability and deliver high-quality customer service.

Skills

Leadership skills

Customer service orientation

Attention to detail

Strong communication skills

Organizational skills

Education

Bachelor’s degree in engineering or relevant field

Job description

Job Title

Area Manager – Service

Company

KONE

Overview

KONE, certified as a Top Employer in UAE, Qatar, KSA, and Oman, is committed to creating a better work environment through excellent people practices. We prioritize employees’ well‑being and foster a workplace that values collaboration, diversity, growth, and efficiency. Service and Maintenance remain a strategic priority for our business.

Key Responsibilities

As Area Manager – Service, you will be responsible for proactively managing customer relationships, leading and coaching a team of Maintenance Engineers and Technicians, continuously improving field performance, driving profitability, growing the business, and delivering high‑quality customer service. You will also ensure all customer, safety, operational, and financial KPIs are achieved or exceeded.

Qualifications

• Bachelor’s degree in engineering or another relevant field
• Minimum 8 years of Service experience within the Elevator & Escalator industry
• Strong understanding of Maintenance & Service Business
• Previous Service Sales experience an added advantage
• An entrepreneurial mindset with outstanding organizational and leadership skills
• Commercially driven with a strong understanding of Finance
• Strong English communication skills – ability to communicate complex data clearly and to write and speak effectively
• Highly motivated, goal‑oriented, diligent, organized self‑starter with an orientation toward a high level of customer service
• Attention to detail – precise in work, able to spot errors and ensure corrections for accurate results
• Ability to evaluate business performance and identify initiatives to drive positive business performance

Job Details

Role Level: Associate

Work Type: Full‑Time

Country: United Arab Emirates

City: Dubai

Job Function: Management

Company Industry/Subsector: Industrial Machinery Manufacturing