Area Head - Ajman- Sharjah and UMQ Emiratised role

First Abu Dhabi Bank; Sharjah; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading UAE bank in Sharjah seeks an experienced professional to implement distribution and services strategies across the branch. Your role involves budget management, defining team performance goals, and developing talent in line with Emiratisation goals. The ideal candidate will have a bachelor's degree and 10 years of banking experience, with 5 years in managerial roles. This full-time position emphasizes compliance and high-quality service delivery across branches.

Qualifications

• Bachelor's degree in any discipline with experience in the branch network.
• 10 years relevant experience in the banking sector with at least 5 years in similar positions.

Responsibilities

• Implement distribution/network strategy and sales & services strategy.
• Fulfill all relevant procedural/legislative requirements.
• Explore new business opportunities within the area.
• Define goals and key performance indicators for the team.
• Develop talent within the team through guidance and coaching.

Job description

• Work closely with Regional Head to implement distribution/network strategy and sales & services strategy. Agree overall budget and KPI targets as well as budget and targets per customer segments for the area/cluster with Regional Head and delegate budget and targets to the Branch/Cluster Managers in the area. Delivering the agreed budget & KPI targets in that area with managing supporting and monitoring branches branch/cluster managers sales & service teams performance.

• Implements departmental policies systems and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a standardized quality costeffective service with high standard customer experience across all branches in that area.
• Explore and gather all needful details to create new business opportunities within the area in coordination with other Business Lines. Also gather all details to open/relocate/remove a branch or ATM/CDM in that area and provide business justification.
  • Representing the bank in local community in the assigned area
  • Handle customer complaints in coordination with Head of Customer Experience
• Defines goals and key performance indicators for each member of the team and ensure effective implementation of the NBAD performance management process
• Develops talent within the team by providing guidance and coaching to achieve the defined goals with clear focus on Emiratisation

Qualifications

Bachelors degree in any discipline with experience in the branch network.

Additional Information

10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network

Remote Work

No

Employment Type

Fulltime