Arabic-Speaking Reservations Agent at a 5-Star Resort

Mövenpick Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Ras Al Khaimah is seeking a Reservations Agent to provide exceptional service and ensure guest satisfaction. Responsibilities include managing room bookings, assisting guests with inquiries, and maximizing revenue through up-selling. Ideal candidates will have at least 2 years of experience in a similar role within a 5-star hotel. Fluency in English is required, and knowledge of Opera is preferred.

Qualifications

• Min. 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE.
• Experience is an asset.

Responsibilities

• Offer exceptional, friendly and engaging service.
• Maximize revenue through up-selling.
• Assist guests with information and special requests.
• Book room reservations and update information in the system.

Skills

Guest focused personality

Interpersonal skills

Problem solving abilities

Fluency in English

Bonus for additional languages

Tools

Opera

Job description

A leading international hotel chain in Ras Al Khaimah is seeking a Reservations Agent to provide exceptional service and ensure guest satisfaction. Responsibilities include managing room bookings, assisting guests with inquiries, and maximizing revenue through up-selling. Ideal candidates will have at least 2 years of experience in a similar role within a 5-star hotel. Fluency in English is required, and knowledge of Opera is preferred.