Arabic-Speaking Reservations Agent — 5★ UAE Resort

AccorHotels Middle East; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel group in the United Arab Emirates is seeking a Reservations Agent to create exceptional guest experiences. Ideal candidates have at least 2 years of experience in a 5-star hotel environment and are skilled in providing engaging service while maximizing revenue through up-selling. Fluency in English is essential, with additional languages being a plus. Join us to help shape our guests' experiences and be part of a dynamic team.

Qualifications

• Minimum 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE.
• Experience is an asset; guest focused personality is essential.
• Fluency in English; additional languages are a plus.

Responsibilities

• Provide exceptional, friendly and engaging service.
• Maximize revenue through up-selling and recommending facilities.
• Assist guests with reservations and special requests.
• Maintain accurate information in the booking system.

Skills

Guest focused personality

Strong interpersonal skills

Problem solving abilities

Fluency in English

Tools

Opera

Job description

A leading hotel group in the United Arab Emirates is seeking a Reservations Agent to create exceptional guest experiences. Ideal candidates have at least 2 years of experience in a 5-star hotel environment and are skilled in providing engaging service while maximizing revenue through up-selling. Fluency in English is essential, with additional languages being a plus. Join us to help shape our guests' experiences and be part of a dynamic team.