Arabic-Speaking End-User IT Support Specialist

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT support company in Dubai is seeking a skilled IT Support Specialist to respond to IT tickets and provide timely support. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and onboarding new users. Candidates must possess strong communication skills, be proficient in Arabic, and have a solid understanding of ticketing systems and computer systems. This role requires excellent problem-solving abilities and a commitment to providing high-quality IT service.

Qualifications

• Comprehensive knowledge of computer systems and experience troubleshooting.
• Must have ITIL certification.
• Must be able to communicate in Arabic.

Responsibilities

• Respond to IT support tickets and inquiries via email, phone, or ticketing systems.
• Handle, solve and log technical tickets in a ticketing system.
• Install and configure computer hardware, software, systems, and networks.
• Manage user accounts in Active Directory and Exchange server.
• Onboard new users and provide professional support to VIP users.

Skills

Problem-solving skills

Communication skills

Time Management

Research Skills

Attention to details

Multitasking

Teamwork

Tools

Ticketing systems

OS systems

Networking

Job description

A leading IT support company in Dubai is seeking a skilled IT Support Specialist to respond to IT tickets and provide timely support. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and onboarding new users. Candidates must possess strong communication skills, be proficient in Arabic, and have a solid understanding of ticketing systems and computer systems. This role requires excellent problem-solving abilities and a commitment to providing high-quality IT service.