Arabic-Speaking Duty Manager: VIP Guest Services

Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai seeks a Duty Manager (Arabic speaker) to oversee hotel lobby operations and engage Guests. The ideal candidate has supervisory experience in the hotel sector, possesses strong communication skills, and a passion for guest service. Responsibilities include managing complaints, greeting VIPs, and ensuring safety procedures are followed. This role is perfect for someone looking to contribute to an exceptional guest experience in a dynamic environment.

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Experience in managing budgets and revenue proposals.
• Strong commercial acumen.

Responsibilities

• Manage and resolve Guest complaints promptly.
• Greet VIP Guests and corporate clients upon arrival.
• Monitor Guest satisfaction reports and implement improvements.

Skills

Supervisory experience in Front Office

Knowledge of Health and Safety procedures

Calm and efficient under pressure

Excellent leadership skills

Exceptional communication skills

Passion for guest service

Commercial acumen

Education

Degree or diploma in Hotel Management

Job description

A leading hospitality group in Dubai seeks a Duty Manager (Arabic speaker) to oversee hotel lobby operations and engage Guests. The ideal candidate has supervisory experience in the hotel sector, possesses strong communication skills, and a passion for guest service. Responsibilities include managing complaints, greeting VIPs, and ensuring safety procedures are followed. This role is perfect for someone looking to contribute to an exceptional guest experience in a dynamic environment.