Arabic-Speaking Call Centre Agent — Convert Leads to Showroom Visits

Alba Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive retail company in Dubai seeks a Call Centre Agent fluent in Arabic and English. Responsibilities include managing inbound customer interactions, converting leads to appointments, and maintaining CRM logs. Ideal candidates will have prior customer service experience and excellent communication skills. This full-time, on-site position offers a competitive salary ranging from AED 3,000 to 5,000, along with benefits like medical insurance and paid leave.

Benefits

Work Visa sponsorship

Medical insurance

30 days of paid annual leave

In-house training and team culture

Qualifications

• Fluent in Arabic and proficient in English (spoken and written).
• Prior experience in customer service or call centre preferred.
• Confident communicator with strong phone skills.
• Highly organized with a proactive, target-driven attitude.
• Able to multitask in a fast-paced environment.

Responsibilities

• Make proactive outbound calls and respond to inbound leads.
• Convert enquiries into confirmed showroom appointments.
• Maintain accurate call logs within the CRM.
• Partner with the sales team for customer handovers.

Skills

Fluent in Arabic

Proficient in English

Strong phone skills

Interpersonal skills

CRM management skills

Organizational skills

Job description

A leading automotive retail company in Dubai seeks a Call Centre Agent fluent in Arabic and English. Responsibilities include managing inbound customer interactions, converting leads to appointments, and maintaining CRM logs. Ideal candidates will have prior customer service experience and excellent communication skills. This full-time, on-site position offers a competitive salary ranging from AED 3,000 to 5,000, along with benefits like medical insurance and paid leave.