Arabic-Speaking Automotive Support Agent (Evening Shifts)

ALBA CORP; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in Dubai is seeking a Call Center Agent to handle customer inquiries and service bookings. The ideal candidate must be fluent in Arabic and proficient in English, possess strong communication skills, and have a passion for customer service. This full-time on-site position offers a competitive salary of 3000 AED per month along with various performance-based incentives.

Benefits

Competitive salary

Target-based incentive structure

Work visa sponsorship

Medical insurance

30 days of paid annual leave

Ongoing training and supportive team environment

Qualifications

• 1-2 years of experience in a customer service or call center role, preferably in the automotive sector.
• Positive attitude with a commitment to customer satisfaction.
• Ability to handle high call volumes.

Responsibilities

• Answer inbound calls and respond to customer inquiries regarding automotive services.
• Coordinate with service advisors and technicians to provide accurate information.
• Provide feedback on recurring customer issues to improve processes.

Skills

Fluent in Arabic

Proficient in English

Strong listening skills

Interpersonal skills

Ability to work under pressure

Education

High school diploma or above

Tools

CRM systems

Call center software

Job description

A leading automotive service provider in Dubai is seeking a Call Center Agent to handle customer inquiries and service bookings. The ideal candidate must be fluent in Arabic and proficient in English, possess strong communication skills, and have a passion for customer service. This full-time on-site position offers a competitive salary of 3000 AED per month along with various performance-based incentives.