Arabic Receptionist Dubai Investments Park

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Hotel Receptionist to manage guest check-ins and check-outs, provide excellent customer service, and undertake general office duties. Candidates should have at least one-year experience in a similar role, strong communication skills, and knowledge of Opera (PMS). The role requires proficiency in Arabic and offers a competitive salary package with additional benefits including accommodation and medical insurance.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance

Air tickets

Qualifications

• Minimum of one-year experience as a Hotel Receptionist in the Front Office department.
• Knowledge of Opera (PMS).
• Arabic language proficiency in speaking, writing, and reading.

Responsibilities

• Greet and welcome guests and visitors.
• Ensure payments made according to procedures.
• Carry out general office duties for a smooth reception.
• Communicate effectively with all departments.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to details

Proactive and excellent organizational skills

Education

One-year experience as a Hotel Receptionist

Tools

Opera (PMS)

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls, providing a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area to provide accurate information to guests.
• Ensure payments are made according to the cash handling procedures and process accurately and efficiently all reservations and cancellations.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand the online guests' feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationeries.
• Effectively communicate with all departments on all guests' requests and complaints for smooth service delivery.
• Ensure the safety of all guests in line with the safety procedures and guidelines.

Requirements:

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to details.
• Flexible, agile, and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

You must have/be:

• Have a minimum of one-year experience as a Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera (PMS).
• Arabic Language - speaking, writing, and reading.

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance, which includes dental, air tickets, and hours that offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their career throughout our company. So, if you are committed and driven and want to develop into other areas, then we will support you to do this.

We want Premier Inn to be a place where people's skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.