Arabic Front Desk Agent — Warm Guest Service & Payments

Premier Inn Hotels LLC; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking a Hotel Receptionist in Dubai. The role involves greeting guests, managing reservations, and ensuring exceptional customer service. Candidates should have at least one year of experience in a hotel front office, knowledge of Opera (PMS), and fluent Arabic. The company offers a competitive salary, accommodation, medical insurance, and career development opportunities.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance including dental

Air tickets

Work-life balance

Responsibilities

• Greet and welcome guests, visitors, and suppliers.
• Answer guest-related queries and provide information.
• Ensure payments are made according to cash handling procedures.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand online guests’ feedback for improvement.
• Maintain smooth running of the reception area.
• Ensure safety of all guests in line with procedures.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to details

Ability to provide exceptional customer service

Education

Minimum of one-year experience as Hotel Receptionist

Knowledge of Opera (PMS)

Arabic Language proficiency

Job description

A leading hotel chain is seeking a Hotel Receptionist in Dubai. The role involves greeting guests, managing reservations, and ensuring exceptional customer service. Candidates should have at least one year of experience in a hotel front office, knowledge of Opera (PMS), and fluent Arabic. The company offers a competitive salary, accommodation, medical insurance, and career development opportunities.