Analytics & Insights Specialist

Emirates Airlines - Other locations; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

Emirates Group's Analytics Centre of Excellence (ACoE) in Dubai seeks an Analytics & Insights Specialist to support delivery of complex insights use cases and to develop information driven solutions for diverse departments. You will work with Power BI, Snowflake and other BI tools to provide actionable business narratives.

You will also help define metrics, deliver self-service analytics, and train stakeholders to access data for timely decision making in a fast-paced aviation environment.

Qualifications

• Bachelor's/Master's degree or Honours in IT or related field.
• 5+ years of experience in information technology or related field.
• Experience with data analytics tools and platforms including data warehouses, data lakes and visualization toolsets.
• Strong SQL, Python and BI tool experience (Power BI, Tableau, Looker).

Responsibilities

• Support Analytics & Insights Manager in delivering complex insights use cases with compelling visualization and narratives.
• Develop data models and business logic frameworks for high-value projects.
• Assist stakeholders to define metrics and KPI s and design action-oriented reports.
• Assist business users with ad hoc analytics questions and best practice use of analytic tools.
• Query data from source systems and document business logic and transformations for productionising insights.
• Train and coach business units to enable self-service analytics and sustain the insights.
• Conduct in-depth analysis using statistical methods to provide actionable insights.

Skills

SQL

Python

R

Power BI

Tableau

Looker

Education

Bachelor's degree or Master's degree in IT or related field

Tools

Power BI

Tableau

Looker

Job description

Job Purpose

At Emirates Group our Analytics Centre of Excellence (ACoE) is a centralised unit that provides data and analytics support to Emirates Group businesses. This allows our businesses to make better decisions by using data and analytics to understand our customers, operations, and markets. The ACoE is an essential part of Emirates Group's digital transformation strategy. The unit is helping Emirates Group to become a more data-driven organization and to make better decisions by using data and analytics.

The role of the Analytics & Insights Specialist is to support the delivery of analysis and insights use cases for a diverse range of departments and business stakeholders. Work closely to support the Analytics and Insights Manager to develop information driven solutions that help business leaders understand their data and how it can be used to identify opportunities and solve complex business problems. The Analytics and Insights Specialist uses a variety of business and technical skills to deliver bespoke information products rapidly that ensures data and information provide valuable context that underpins each decision. This role also provides technical subject matter expertise within their domain to design solutions that are reliable, scalable and empower business to access the data they need, when they need it most.

In this role, you will:

• Support the Analytics and Insights manager in the delivery of complex insights use cases in a manner which is accepted by business stakeholders, through compelling visualisation and narratives incorporating analytical insight into actionable business narratives.
• Leverage relevant frameworks that capture relevant data models and business logic whilst ensuring a systematic approach to deliver projects of high value in a timely manner leveraging self-service capabilities where possible.
• Support the Analytics and Insights manager in assisting various stakeholders to define relevant metrics and KPI?s and designing action orientated reports.
• Based on past insights engagements support business users on ad hoc analytics questions, best practice use of tools analytical tools, such as Power BI and Snowflake.
• Support the Analytics and Insights manager, partnering with relevant business units identifying performance, causal analysis, data gaps, and provide recommendations.
• Support the Analytics and Insights manager in transitioning meaningful insights to the relevant business unit power users via training and coaching and/or productionising analysis via Enterprise Data and Analytics (ED&A) large solutions. Ensuring the business is enabled with self-service and to maintain the on-going analysis.
• Conduct in-depth analysis, utilising relevant statistical methods to provide actionable insights based on business hypothesis.
• Dependant on the insights use case, support the Analytics and Insights Manager to technically retrieve and query data from relevant source system if not already ingested and available in the enterprise data platform.
• Based on Insights use case, complete relevant documentation including business logic, transformations, and semantic definition to ensure smooth transition to business handover or productionising insights use case to ED&A large solutions.

Qualification

To be considered for this role, you must meet the below requirements:

• Qualifications: Completed Bachelors/Masters Degree or Honours (12+3 or equivalent)
• Experience: 5+ Years of experience in Information Technology or other related field.

Knowledge & Skills:

• Experience in working with and having an understanding of Data & Analytics tools and platforms including Data Warehouses data lakes and visualisation toolsets.
• Experience and knowledge in one or more of the following business domains such as: customer, commercial, operations, Finance, Human Resources etc.
• Experience in using analytics tools and technologies (e.g. SQL, Python, PowerBI, Tableau, Looker).
• Experience of delivering end to end analysis of a business problem from data extraction, modelling to dashboard creation and monitoring over time.
• Experience of Power BI/MicroStrategy or other visualisation tool set is a must.
• Strong analytics and business intelligence skills.
• Knowledge of SQL/Python/R.
• Excellent communication skills, with the ability to interact with stakeholders at all levels of the business, including external parties.
• Knowledge of BI applications and design principles.
• Knowledge of data and KPIs commonly used in airline industry, particularly as they relate to the commercial application of this information.

At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers